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| C@ll Center CRM Solutions Publication providing monthly information on inbound, outbound and customer service management. | |
| Computer Telephony Computer Telephony Magazine and its expert editorial staff guides developers, purchasing and implementing products and services that add modern-day, resellers and end-user organizations in evaluating | ||
| SupportZone.com Online publication which assists Digital 1000™ companies in web-enabling their support organizations and serves Internet businesses by providing information on customer service on the Internet. | ||
| Beyond Computing Magazine which helps top-level executives align their technology investments with their business strategies in order to gain a competitive advantage using technology. | ||
| Call Center Magazine Monthly publication which covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone. | ||
| Too many CRM choices? 5 principles for CRM success. Download the Pivotal business paper | ||
| Darwin Magazine Magazine published by CXO Media Inc., a subsidiary of IDG, in order to serve non-technology business executives with industry and technology information. | ||
| Customer Service Group Offers three publications: The Customer Service Newsletter (monthly newsletter for customer service and call center managers); The Customer Communicator (monthly training and motivation newsletter for frontline service representatives); Executiv. | ||
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